Quality control: Not just Toyota's problem
While the issues raised by Toyota's recent recalls shouldn't be overlooked, quality control concerns are apparent across the entire automobile industry, said Jeremy Anwyl, Edmunds.com chief executive.
"A broader view shows that consumer complaints reflect an industry issue, not just a Toyota issue," said Anwyl. "It is no longer an option for car companies to dismiss consumer complaints, even if the event is difficult to replicate or diagnose."
Some automakers assume that customer complaints are the result of driver error and not necessarily a reflection of design problems, said Jeannine Fallon, an Edmunds.com analyst.
"It depends on the culture of the car company," she said. "But it's clear now that Toyota has not had very many conversations with NHTSA.
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